Dot’s Voice Studios
Terms & Agreements for Online/Zoom Lessons
1. If a student is less than 15 minutes late for their Zoom lesson and calls to let us know, they will only stay for the remainder of their scheduled session.
2. If a student is more than 15 minutes late and does not call, they will lose their lesson slot and be charged in full for their lesson plus a $25.00 cancellation fee.
3. If a student is having technical difficulties with their Online Lesson or Zoom and is unable to access the Internet for any reason, they are expected to proceed with a phone lesson during their scheduled time slot and are not entitled to rescheduling that lesson.
4. Canceled lessons must be rescheduled 24 hours in advance by phone. Lessons canceled at the last minute will be charged a $25.00 cancellation fee (except for unavoidable emergency situations left to Dot’s discretion). Last minute cancellations are to be made up within the same week.
5. No-shows or last minute cancellations not made up within the same week will be charged in full for their slot plus a $25.00 cancellation fee.
6. Pre-paid lessons at the discounted rate expire after one month from the last lesson (unless otherwise arranged with Dot.)
7. Coaching packages are charged at a discounted rate. If at any point, for any reason, coaching is discontinued, client’s refund will be calculated as follows: The hours that client has used will be charged at the normal rate of $165 per 50 minutes.